There are 3 basic categories of information we collect:
• Information you choose to give us.
• Information we get when you use our services.
• Information we get from third parties.
Here’s a little more detail on each of these categories.
When you interact with our services, we collect the information that you choose to share with us. For example, most of our services require you to set up a basic Stoware account, so we need to collect a few important details about you, such as: a unique username you’d like to go by, a password, an email address, a phone number and your date of birth. To make it easier for others to find you, we may also ask you to provide us with some additional information that will be publicly visible on our services, such as profile pictures, a name or other useful identifying information. Other services, such as commerce products, may also require you to provide us with a debit or credit card number and its associated account information.
Of course, you’ll also provide us whatever information you send through the services, such as Stoware QR-codes to your friends. Keep in mind that the users you send Stoware QR-codes, and any other content to can always save that content or copy it outside the app. So, the same common sense that applies to the Internet at large applies to Stoware as well: don’t send messages or share content that you wouldn’t want someone to save or share.
It probably goes without saying, but we’ll say it anyway: when you contact Customer Support or communicate with us in any other way, we’ll collect whatever information you volunteer.
When you use our services, we collect information about which of those services you’ve used and how you’ve used them. We might know, for instance, that you watched a particular Stoware pack, saw a specific advert for a certain period of time, and sent a few Stoware QR-codes to friends. Here’s a fuller explanation of the types of information we collect when you use our services:
• Usage information. We collect information about your activity through our services. For example, we may collect information about : - how you interact with the services. - how you communicate with other Stoware-Users.
• Content information. We collect content you add on our services, and information about the content you create or provide.
• Device information. We collect information from and about the devices you use.
• Camera and photos. Many of our services require us to collect images and other information from your device’s camera and photos. For example, you won’t be able to send Stoware QR-codes or upload photos from your camera roll unless we can access your camera or photos.
• Location information. When you use our services, we may collect information about your location. With your consent, we may also collect information about your precise location using methods that include GPS, wireless networks, cell towers, Wi-Fi access points and other sensors such as gyroscopes, accelerometers and compasses.
• Log information. We also collect log information when you use our website. That information includes, among other things:
- details about how you’ve used our services.
- device information, such as your web browser type and language.
- access times. - pages viewed.
- IP address.
- identifiers associated with cookies or other technologies that may uniquely identify your device or browser.
- pages you visit before or after navigating to our website.
Information we collect from third parties We may collect information that other users provide about you when they use our services. For example, if another user allows us to collect information from their device phonebook - and you’re one of that user’s contacts - we may combine the information we collect from that user’s phonebook with other information we have collected about you. We may also obtain information from our affiliates, or any other third-party sources, and combine that with the information we collect through our services.
What do we do with the information we collect? The short answer is: provide you with an amazing set of products and services that we improve relentlessly. Here are some of the ways we do that:
• develop, operate, improve, deliver, maintain and protect our products and services.
• send you communications, including by email. For example, we may use email to respond to support enquiries or to share information about our products, services and promotional offers that we think may interest you.
• monitor and analyse trends and usage.
• personalise the services by, among other things, suggesting friends or profile information, or customising the content we show you, including adverts.
• contextualise your experience by, among other things, tagging your Memories content using your precise location data (if, of course, you’ve given us your consent to collect that data) and applying other labels based on the content.
• provide and improve advert targeting and measurement, including through the use of your precise location data (again, if you’ve consented to us collecting that data), both on and off our services. See the Control over your information section below for more information about Snap Inc.’s advertising practices and your choices.
• enhance the safety and security of our products and services.
• verify your identity and prevent fraud or other unauthorised or illegal activity.
• use information we’ve collected from cookies and other technology to enhance the services and your experience with them.
• enforce our Terms of Service and other usage policies. We may also store some information locally on your device. For example, we may store information as local cache so that you can open the app and view content faster.
We may share information about you in the following ways:
• With other Stoware-Users. We may share the following information with other Stoware-Users:
- information about you, such as your username, and/or name.
- information about how you have interacted with the services.
- any additional information you have consented for us to share.
- content you post or send will be shared with other Stoware-Users; how widely your content is shared depends on your personal settings and the type of service you are using.
• With all Stoware-Users, our business partners and the general public. We may share the following information with all Stoware-Users, as well as with our business partners and the general public:
- public information such as your name, username, and public data.
• With our affiliates. We may share information with entities within the STOWARE LLC family of companies.
• With third parties. We may share your information with the following third parties:
• With service providers, sellers, and partners. We may share information about you with service providers who perform services on our behalf, sellers that provide goods through our services, and business partners that provide services and functionality. For more information about data collected by third parties on our services, see below.
• With third parties for legal reasons. We may share information about you if we reasonably believe that disclosing the information is needed to:
- comply with any valid legal process, governmental request, or applicable law, rule or regulation.
- investigate, remedy, or enforce potential Terms of Service violations.
- protect our, our users' or others' rights, property and safety.
- detect and resolve any fraud or security concerns.
• With third parties as part of a merger or acquisition. If STOWARE LLC gets involved in a merger, asset sale, financing, liquidation or bankruptcy, or acquisition of all or some portion of our business to another company, we may share your information with that company before and after the transaction closes. We may also share with third parties
- such as advertisers
- aggregated, non-personally identifiable or de-identified information.
Third-party content and integrations The services may also contain third-party links and search results, include third-party integrations, or offer a co-branded or third-party-branded service. Through these links, third-party integrations and co-branded or third-party-branded services, you may be providing information (including personal information) directly to the third party, us, or both. You acknowledge and agree that we are not responsible for how those third parties collect or use your information. As always, we encourage you to review the privacy policies of every third-party service that you visit or use, including those third parties you interact with through our services. To learn more about third-party services in Stoware, visit our Support Site.
We want you to be in control of your information, so we provide you with the following tools.
• Access and updates. We strive to let you access and update most of the personal information that we have about you. However, there are limits to the requests we’ll accommodate. We may reject a request for a number of reasons, including, for example, that the request risks the privacy of other users, requires technical efforts that are disproportionate to the request, is repetitive, or is unlawful. You can access and update most of your basic account information right in the app by visiting the app’s Settings page. If you need to access, update or delete other personal information that we may have, you can put in a request here. Because your privacy is important to us, we may ask you to verify your identity or provide additional information before we let you access or update your personal information. We will try to update and access your information for free, but if it would require a disproportionate effort on our part, we may charge a fee. We will of course disclose the fee before we comply with your request.
• Revoking permissions. If you change your mind about our ongoing ability to collect information from certain sources that you have already consented to, such as your phone book or location services, you can simply revoke your consent by changing the settings on your device, if your device offers those options. Of course, if you do that, certain services may lose full functionality.
• Account deletion. Although we hope you’ll remain a lifelong Stoware-User, if for some reason you ever want to delete your account, just go here. If you ask to delete your account, you will have up to 90 days to restore your account before we delete your information from our servers. During this period of time, your account will not be visible to other Stoware-Users.
• Advertising preferences. We try to show you adverts that we think will be relevant to your interests. If you would like to modify the information we and our advertising partners use to select these adverts, go here to learn about the choices available to you.
• Communicating with other Stoware-Users. It’s also important to us that you stay in control over whom you communicate with. For more information about how to control your privacy settings, check out our Support Site.
Users outside the United States of America Although we welcome Stoware-Users from all over the world, keep in mind that no matter where you live or where you happen to use our services, your information may be shared within the STOWARE LLC family of companies. This means that we may collect your personal information from, transfer it to, and store and process it in the United States and other countries outside of where you live.
Our services are not intended for - and we don’t direct them to - anyone under 13. And that’s why we do not knowingly collect personal information from anyone under 13.